Fairheads is all about Communication!

by | Jun 7, 2020 | Videos


At Fairheads, we want to make sure that you can communicate with us easily. You can talk to us in ways that are easy for you and that you prefer. Some of the ways you can communicate with us are as follows.

  • You can pick up the phone and call our contact centre – we can call you back if you want – and we will speak your language of choice.
  • You can drop off or fetch documents at collection points all over South Africa and neighbouring states, including TEBA offices.
  • You may want a more detailed chat with a Fairheads consultant – then you can visit one of our walk-in centres in Sandton, Braamfontein, Cape Town or Durban.
  • You probably also know about our famous guardian roadshows where our team travels each year to key community centres, to explain what beneficiary funds and trusts are all about and where you can ask questions and also speak to a consultant about the child’s account. We are communicating more with children older than 15, so that we can guide them to apply for an ID, and help them think about their career. So do please bring these older children to the guardian roadshows.
  • Lastly, we also have a field agent programme where two of our skilled consultants can visit you at home or nearby and give you help with the beneficiary fund or trust if you need it.

Always, our consultants act with kindness and care. You are safe with Fairheads. Watch the video to see what all the ways Fairheads makes communication and contact convenient.