Queries and Requests for Payment

CALL US: 0860 102 919 (Share Call)
EMAIL US: queries@fairheads.com 

The call centre operates on
Monday to Thursday:  07:30am to 5:00pm and,
Friday: 07:30am to 4:30pm.

See Our Walk In Centres

Send us a message. Fill in the details below. 

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Talk To Us 

Tel: 086 010 2919

Email: queries@fairheads.com
Fax: 086 219 0778
Postal Address: Po Box 4994
Cape Town
8000

Consultants (for enquiries about our products and services)

Email: consulting@fairheads.com

Braamfontein: 011 883 9755

Cape Town: 021 410 7500
Durban: 031 368 9260

Cape Town Walk-In Centre

Tel: 086 010 2919

Fax: 086 219 0778
Email: queries@fairheads.com

15th Floor, 2 Long Street

Mon – Thu: 8:30 – 16:00
Fri: 8:30 – 15:30

Durban Walk-In Centre

Tel: 031 368 9260
Fax: 031 368 9270

22nd Floor, Office No. 2217
Embassy Building
199 Anton Lembede Street 

Mon – Thu: 8:30 – 16:00
Fri: 8:30 – 15:30

Braamfontein Walk-In Centre

Tel: 011 883 9755

Fax: 086 546 4054/1

26 Ameshoff Street

Mon – Thu: 8:30 – 16:00
Fri: 8:30 – 15:30

TEBA Ltd partnership: Guardians and members can also fill in and hand in Fairheads documents at selected TEBA Ltd branches. Click here to see the list of branches you can visit.

Complaints

Email: complaints@fairheads.com
Fax: 086 219 0778
Postal Address: PO Box 4994
Cape Town
8000

Report Criminal & Unethical behaviours

Tel: 021 410 7565

Email: whistleblowing@fairheads.com
Postal Address: PO Box 4994
Cape Town
8000

If you are not happy with the way we have handled your complaint, you may address the issue to the Regulators below.

The Pension Fund Adjudicator

For complaints relating to beneficiary funds
Tel: 012 346 1738
Fax: 086 693 7472
Email: enquiries@pfa.org.za
Postal Address: PO Box 580
Menlyn
0063

The FAIS Ombud

Office of the Ombud for Financial Service Providers for complaints relating to trusts
Tel: 012 470 9080/012 348 3428
Fax: 012 348 3447
Email: info@faisombud.co.za
Postal Address: PO Box 74571
Lynwood Ridge
0063

The Information Regulator

For Complaints relating to your personal information and privacy
Tel: 012 406 4818
Fax: 086 500 3351
Email: inforeg@justice.gov.za
Postal Address: SALU Building
316 Thabo Sehume Str.
Pretoria
Fairheads