Fairheads Benefits Services Legal And Compliance

Fairheads prides itself on high standards of governance. The following are some of the basic reassurances we can give our clients:

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We are an authorised financial services provider (FSP number 18428)
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We are licensed as a section 13B administrator in terms of the Pension Funds Act
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We have an internal audit, risk and compliance committee. There is a risk management policy in place and a compliance report is submitted to the Financial Services Conduct Authority (formerly the Financial Services Board) annually.

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Fairheads is committed to maintaining the highest professional and ethical standards in the execution of its business activities. We have a Conflict of Interest policy which all our employees must adhere to and which is required by the General Code of Conduct to the Financial Advisory and Intermediary Services Act (FAIS). The policy is available from Fairheads’ Compliance Officer at compliance@fairheads.com.

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We have a Complaints Resolution policy which complies with FAIS legislation and pension fund legislation. Read the summary of the complaints resolution policy here.
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In accordance with The Promotion of Access to Information Act (PAIA), No 2 of 2000 we have an information manual which provides guidelines on how to exercise rights to access to information. Download the information manual here and the request forms and information on the applicable fees here.
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Our Privacy Statement governs the manner in which Fairheads Benefit Services (Pty) Ltd (“Fairheads”) treats the collection of your personal information. We take all reasonable measures, in accordance with the Protection of Personal Information Act No 4 of 2013 (“POPIA”) and applicable information security laws, to protect your personal information. Download the Privacy Statement here and the request for information form here.

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Fairheads’ Compliance Officer, Darlene Van Dieman, can be contacted at compliance@fairheads.com.

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