Plain language – it’s the only way

May 2016 Olefile Moea, Executive Director, Fairheads Benefit Services Let’s face it, the financial services industry is complex, not least the terminology. Those working in the industry get caught up in the jargon and often assume that clients or members will understand. Often they don’t and that is why plain language is highlighted as one of the main points in …

paying a claim

The simple art of paying a claim

February 2015 By Olefile Moea, Executive Director, Fairheads Benefit Services Processing a claim sounds simple enough, but sometimes even simple things can be complicated. Take for instance the payment of a capital claim on money invested in a beneficiary fund. The money has been placed in a beneficiary fund primarily to meet the educational and wellbeing needs of a minor …