Fairheads

We offer guardians and beneficiaries:

• Walk-in centres in Johannesburg, Durban and Cape Town. Here you can meet with a consultant or client liaison officer face to face for information and advice.
• Guardian counselling. We can visit the employer’s premises to explain the process to guardians and help fill in documents at the time of the family meeting with the retirement fund.
• Call centre. Our call centre handles an average of 25 000 queries per month in all official languages. Sophisticated technology allows us to analyse the nature of calls so that we can continually improve our service levels.
• Workshops. These are held from time to time in various areas and provide an invaluable opportunity for guardians to ask questions and learn how beneficiary funds work.
• Proactive and friendly communication, which includes easy-to-read letters, certificates of existence and the option to receive information via sms.