Contact Us



CALL US:  0860 102 919 (Share Call) or 021 410 7800

The contact centre operates Monday to Thursday from 07:30am to 5:00pm and Friday from 07:30am to 4:30pm.

EMAIL:  queries@fairheads.com 

Guardians, members and beneficiaries, please queries@fairheads.com use to avoid delays.

 

Fax:  086 219 0778 or 021 410 7998
Email: queries@fairheads.com
Postal address: PO Box 4994
CAPE TOWN
8000
If you are interested in our products and services, you may direct it to:
Email: consulting@fairheads.com
Sandton Tel: 011 883 9755
Durban Tel: 031 368 9260
Cape Town: Tel: 021 410 7500
If you have a complaint about Fairheads Benefit Services:

We try our best to provide an excellent service to our clients. If we have not met your expectations, we want to hear about it and help you. Submit your complaint in writing to Fairheads Benefit Services:

The Complaints Officer: Fairheads Benefit Services

Fax: 021 410 7998 or 086 219 0778
Email: complaints@fairheads.com
Postal address: PO Box 4994
CAPE TOWN
8000
Report criminal and unethical behaviour

Should you wish to disclose information regarding unlawful or irregular conduct, please contact us on the details below:

Fairheads Benefit Services has a Whistle Blowing Policy in place which complies with the Protected Disclosure Act.

Tel: 021 410 7565
Email: whistleblowing@fairheads.com
Postal address: PO Box 5566
CAPE TOWN
8000

 

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If you are not happy with the way we have handled your complaint, you may address the issue to the Regulators below.

The Pension Funds Adjudicator
(for complaints relating to beneficiary funds)

Tel: 012 346 1738
Fax: 086 693 7472
Email: enquiries@pfa.org.za
Postal address: P O Box 580
MENLYN
0063

The Information Regulator (South Africa)

Tel: 012 406 4818
Fax: 086 500 3351
Email: inforeg@justice.gov.za
Postal address: SALU Building
316 Thabo Sehume Str.
PRETORIA

The FAIS Ombud (Office of the Ombud for Financial Services Providers)(for complaints relating to trusts)

Tel: 012 470 9080 / 012 348 3428
Fax: 012 348 3447
Email: info@faisombud.co.za
Postal address: Sussex Office Park Ground Floor, Block B
473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave,
LYNNWOOD
0081